Refund policy
Last updated: October 5, 2026
We want you to be satisfied with your purchase from Holy Night.
If you are not satisfied with your order, please contact us before sending anything back.
Returns
You may request a return by contacting us at:
Please include:
- Your order number
- Your name
- The reason for the return
- Photos, when relevant
For customers located in jurisdictions where a statutory cancellation or withdrawal right applies, Holy Night will honor those rights in accordance with applicable law.
For example, consumers purchasing online in the European Union generally have a 14-day withdrawal period, subject to applicable exceptions. European Union
Return Condition
Returned products should be:
- Unused
- In their original condition
- In the original packaging where reasonably possible
- Complete with all included components
This does not affect your statutory rights regarding defective, damaged, or incorrectly supplied products.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or different from what you ordered, contact us as soon as possible at:
Please provide your order number and clear photographs of the product and packaging.
We will review the issue and determine the appropriate solution in accordance with applicable law.
Depending on the circumstances, the available resolution may include a replacement, repair, partial refund, or full refund.
Refunds
Once an approved refund is issued, the refund will normally be made to the original payment method.
The time required for the refund to appear in your account may depend on your payment provider or financial institution.
Return Shipping Costs
Unless otherwise required by applicable law or agreed by Holy Night, the customer is responsible for return shipping costs for voluntary returns.
Where the product is defective, damaged, incorrect, or otherwise covered by a statutory remedy, Holy Night will handle return costs as required by applicable law.
Non-Returnable Situations
Any exclusions from the right of withdrawal or return will only apply where permitted by applicable law.