Shipping policy
Last updated: October 5, 2026
At Holy Night, we aim to make your shopping experience as simple and transparent as possible.
We currently offer shipping to customers in multiple countries worldwide. Available shipping options and estimated delivery times are displayed at checkout based on your destination.
Order Processing
Orders are processed after payment has been successfully received.
Please allow [INSERT PROCESSING TIME] business days for your order to be processed and prepared for shipment.
Once your order has been shipped, you will receive a shipping confirmation email containing your tracking information, when tracking is available.
Estimated Delivery Times
Delivery times vary depending on the destination, shipping method, carrier, customs procedures, and other circumstances outside our control.
The estimated delivery time shown at checkout is the best available estimate for your destination.
Important: Delivery estimates are not guaranteed delivery dates unless expressly stated otherwise.
Tracking
When tracking information is available, it will be provided by email.
Please allow some time for tracking information to become active after your order has been shipped.
If your tracking information does not appear to update immediately, this does not necessarily mean that your package is not moving.
Customs, Duties & Taxes
International orders may be subject to customs duties, import taxes, VAT, brokerage fees, or other charges imposed by the destination country.
Unless otherwise stated at checkout, these charges are not included in the product price or shipping cost and may be the responsibility of the customer.
Holy Night cannot control customs processing times or fees imposed by local authorities.
Delays
Delivery may occasionally be delayed due to circumstances beyond our reasonable control, including:
- Customs processing
- Carrier delays
- Weather conditions
- Holidays and peak seasons
- Incorrect or incomplete shipping information
- Transportation disruptions
- Other unforeseen circumstances
If an order is significantly delayed, please contact us at:
Incorrect Shipping Information
Customers are responsible for providing an accurate shipping address at checkout.
If an order has not yet been shipped and you notice an error in your address, contact us as soon as possible.
Once an order has been shipped, we may not be able to change the delivery address.
Lost or Stolen Packages
Once an order has been delivered to the shipping address provided at checkout, Holy Night is not responsible for packages that are subsequently lost or stolen, except where applicable law provides otherwise.
If your tracking information indicates that your package was delivered but you cannot locate it, please first check with household members, neighbors, building management, and the local carrier.